Yes, absolutely. In almost every Scarborough condo building, you must reserve the elevator for your move. This is not optional—it’s a building rule designed to ensure residents aren’t waiting forever for an elevator while you’re moving furniture.

Here’s what you need to know:

1. Most buildings require you to book at least a few days to a week in advance
2. Some buildings have specific moving hours (often weekdays during business hours)
3. You may need to provide a refundable deposit for elevator padding
4. Some buildings require a certificate of insurance from your moving company
5. There’s usually a time limit, typically 2 to 4 hours

When you book with us, we help you navigate this process. We ask about your building’s rules during the consultation so we know exactly what’s required. We can even coordinate with your concierge directly to make sure everything is in order before move day.

Many Scarborough condos charge fees for moving in or out. These fees vary widely depending on the building.

Here’s what you might encounter:

• Move-in fees: Usually $100 to $500, sometimes charged as a flat fee or refundable deposit
• Move-out fees: Similar range, often $100 to $500
• Elevator reservation fees: Some buildings charge separately just to book the elevator
• Damage deposits: Refundable amounts held in case of damage to common areas

Luxury buildings with concierge services tend to charge higher fees. Older or smaller buildings might charge nothing at all.

We always recommend checking with your building management or reviewing your condo’s rules before moving. We can help by providing any documentation they need from us, like insurance certificates or proof of licensing. But the fees themselves are between you and your building.

Condo hallways and elevators are high-traffic areas with expensive finishes. Scuff marks, dents, and scratches are hard to explain to the condo board. That’s why we take protection seriously.

Here’s what we do:

• Furniture pads: We wrap all large items in thick moving blankets before they leave your unit
• Elevator padding: We use special pads to line the elevator walls and doors
• Corner protectors: Cardboard and foam guards go on sharp furniture corners
• Floor runners: We lay down protective material in hallways if needed
• Careful navigation: Our team is trained to tilt, turn, and maneuver furniture without hitting walls

We also clean up as we go. If we make any marks, we address them immediately. Most of the time, building managers compliment us on how clean and careful we are compared to other movers they’ve seen.

Yes, we can help you move vehicles, but it works a little differently than moving furniture.

Here’s how it typically works:

• We don’t drive your personal vehicle ourselves
• Instead, we coordinate with trusted auto transport partners who specialize in vehicle shipping
• Your car or motorcycle is loaded onto a carrier and transported to your new location
• We time it so your vehicle arrives around the same time as your household items

For moves within Scarborough or the GTA, you might simply drive your vehicle yourself. But if you’re moving long distance or have multiple vehicles, we can arrange transport so you don’t have to worry about it.

Just let us know what you need during the consultation, and we’ll include vehicle transport in your moving plan.

This is a common worry, and it happens sometimes. Moves can run long if there are unexpected challenges—heavy furniture, tricky hallways, or delays with the truck.

Here’s what we can do:

• Request an extension from building management (some buildings allow this)
• Speed up the remaining work if possible
• Coordinate with the concierge to find a solution

If extra fees are involved (like overtime charges from the building), we’ll let you know. We always aim to finish within your booked time so there are no surprises.

You don’t need to hover over our shoulders the whole time, but we do recommend being around for key moments.

Here’s when your presence is helpful:

• At the start: To show us which items are moving, what’s staying, and point out any fragile or special pieces
• Throughout the move: To answer questions if we’re unsure where something should go on the truck
• At the end: To do a quick walkthrough and make sure nothing was missed

If you need to run errands or handle other moving tasks, that’s fine. Just make sure we have a way to reach you by phone in case questions come up. Many customers leave us a key or arrange for a friend or family member to be there while they handle other moving day responsibilities.

We recommend booking your condo move at least 3 to 4 weeks in advance. Condo moves require extra coordination like booking elevators, checking building rules, and reserving loading docks—so more lead time helps everything go smoothly.

If you’re moving during peak season (May to September), weekends, or month-end, booking 6 to 8 weeks ahead is even better. These are the busiest times for moves in Scarborough.

That said, we understand that sometimes moves come together quickly. If you need to move sooner, give us a call. We’ll check our availability and do our best to accommodate you. Even last-minute, we might have a crew and truck ready to help.